As an administrative user, you are able to use this functionality to view records management data for inactive customers. Inactive customers cannot transact orders; however, they are able use Iron Mountain Connect Records Management to search for records, track orders and view box and file history. 

1. Select Records Management | Administration | Manage Organizations. The Manage Organizations screen opens; by default, all active customers are displayed.
2. Select a customer.
3. Click the Show Inactive checkbox above the customer section of the screen. 
4. Inactive customers display in red in the list, and are marked as INACTIVE in the header of the Information section.  Depending on the number of customers, you may need to use the scroll bar to locate the inactive customers in the list.